From the logistic operation stand point, having one or few standard service levels that applies to all customers would be ideal, but this is based on the assumption that all customers would be ideal, but this is based on the assumption that all customers logistics requirement are homogenous which may not be the case always in reality.
The last one is convenience. However, how can suppliers gain a competitive advantage when high quality is expected and price must be maintained at a level to generate a reasonable return?
Consistency is one of the most important weapons in the customer service arsenal.
Convenience means logistic service levels must be flexible. The balanced scorecard framework derives its power by providing a holistic view of business value through its four perspective. This information is communicated to the fleet manager, who is responsible for notifying the consignee of the potential delivery delay.
But the best and effective way is to look for help from freight forwarder or 3rd party logistics company. If any of these has a different procedure or quotes the customer a different rate than one of the others, the customer is going to pick up on that and wonder what is going on.
Financial measures tell a story about the past, but not the future; they have importance, but will not guide performance in creating value.
The idea, raised by majority of organizations is that convenience is extraordinary vital factor to attract new customers and maintain loyal old customers.
Here is a case to illustrate the point. Consistency is one of the most important weapons in the customer service arsenal. For a simple example, suggest that one of my friends goes to Fair Price with me. Successful logistics operations today have high degree of control over most, if not at all, of the basic elements of lead time, including order processing, order preparation and order shipment.
In addition many customers request information on logistics status of shipments. Furthermore, customer service can be enhanced if complete information is exchanged between the participants, a delivery address can be helpful, but outstanding characteristics of the delivery address would be even more helpful.
The customer has to deal with being routed and transferred all around the company in order to get what they are looking for and if one department does one thing and another department does another, it becomes incredibly difficult.
Besides, even if a company has highly accurate demand forecasting, it is impossible to achieve a percent fill rate. For example, the Pizza Hut need to charge for the delivery cost when customers ask the Pizza Hut to send these foods to their residence.
Why is consistency so important? Also, incomplete deliveries will cause negative customer ramifications, just like out of stock. With the current intense competition in logistics nowadays, most companies can provide high quality goods, even are willing to cut down prices if reasonable.
When a customer wants to make a reservation they have a few different options and all of these options must remain consistent with each other. Or a supplier able to anticipate their emerging needs and capable of developing new products and approaches to satisfy those needs.
The communication aims to make sure that both the participants are clear what do they need to do, how to do. Although goods in shop are more expensive than other retailers, people also willing to buy something from shop especially at night.Discuss the Four Dimensions of Customer Service in a Company.
Essay Title: Discuss the four dimensions of customer service in a company. Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points.
It is known to us, “in each industry, the customer is god, is operator's food and clothing parents.”. The 5 Service Dimensions All Customers Care About by Chris Arlen on October 24, Service providers want to know what customers (internal or external) care about. Title: Discuss the four dimensions of customer service in a company.
Give examples to illustrate your points. It is known to us, “in each industry, the customer is god, is operator's food and clothing parents.”.
3 List and discuss the four components of the marketing mix as they would from MK at Park University. Discuss three dimensions for segmenting markets and illustrate your response with an example.
Behavioral dimensions can effect a customer from their most basic needs to brand familiarity%(24). The 5 Service Dimensions All Customers Care About. by Chris Arlen on October 24, Service providers want to know what customers (internal or external) care about.
Service quality is a good guess. Also, providers can use SERVQUAL dimensions in determining specific customer and site needs. By asking questions around these dimensions.Download